What are my options for securely messaging study participants?

Messaging research participants via SMS can be an effective way to send reminders, updates, or links related to your study, but it also introduces security, privacy, and compliance considerations, especially when dealing with sensitive topics or regulated data like PHI. 

RCMosioMosio is a third-party messaging platform for researchers RC Mosio is a third-party SMS messaging platform that has been vetted and approved for research use at IU. Mosio allows for features like message scheduling, contact management, and opt-in workflows, all within a platform that meets IU’s security and data governance standards.

RCTwilioTwilio is a third-party messaging platform for researchers RC Twilio is another third-party platform that let’s researchers interact with their clients via the channels they prefer (SMS text, phone, email) through integrated with IU REDCap.

Another option is to purchase a study phone. This is typically purchased by researchers using the IU Verizon discount, but does require paying for a phone plan.

If you need to call participants (versus texting) there is the option of making RCMicrosoft TeamsTeams is a collaboration tool that gives users the ability to work together RC Microsoft Teams calls using your IU account. This only applies to phone calls.

Standard text messaging platforms (like iMessage, Android SMS, or personal apps) are not secure and should not be used for participant communication unless specifically approved. There are also limits restricting the use of scheduled batch messaging, as this can conflict with spam prevention laws.

If you’re considering SMS as a part of your study, it may be helpful to connect with RCSecureMyResearchFree resources & consulting to help researchers protect data RC SecureMyResearch early in the planning process. They can help you assess the best tools and workflows for your study. They’ll also guide you through setup, data protection strategies, and any coordination needed with the RCIRBCompliance policies for human subjects research RC IRB or RCdata stewardsData Stewards are responsible for the governance of each subject area RC data stewards . To get started, reach out to SecureMyResearch, and let them know what you’re trying to do. They can help you build a secure and compliant communication workflow.